At Service Dog School of America, we aim to provide high quality products and clear communication with every purchase. If you are not satisfied with a product purchased through our online store, you may request a return or exchange within 30 days of delivery.
To qualify for a return:
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The item must be unused and in the same condition as when received
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The item must be returned in its original packaging
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Proof of purchase or order confirmation is required
Returns that do not meet these requirements may not qualify for a full refund.
Non Returnable Items
Certain items cannot be returned for safety or logistical reasons, including:
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Gift cards
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Downloadable digital products
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Certain health or personal care items
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Perishable goods
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Hazardous or flammable materials
If you are unsure whether your item is eligible for return, please contact us before sending it back.
Partial Refunds
Partial refunds may be issued in the following situations:
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The item shows signs of use
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The item is returned damaged or missing parts not due to our error
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The item is returned more than 30 days after delivery
All returned items are inspected before a refund decision is made.